This Privacy policy gives an overview of how we, at White Knight Tree Care & Consultancy, collect, use and protect information we have about you. White Knight Tree Care & Consultancy is the trading name of White Knight Services Ltd (registered company 12694619), registered address 5 Cressingham Road, Reading RG2 7RS.
Should you have any questions, you can contact us at contact@whiteknighttreecare.co.uk or 07434 644 434.
What information do we collect, and how?
We will only collect information in line with relevant laws and regulations, including the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national laws and regulations implementing it in the UK, as well as any legislation following on the GDPR or the Data Protection Act 1998. We, at White Knight Tree Care & Consultancy, are the ‘data controller’ for the purpose of this privacy policy, and we are therefore responsible for deciding how the information supplied to us can be used. We rely on you to supply us with accurate and up-to-date information.
The data we collect may include information provided directly to us (for example over the phone or by email), through a third party acting on your behalf (for example a residents’ committee representative or a residential block management company), through our social media channels or this website.
The information we collect can vary, but it will usually include: identity data, for instance your name; contact data such as residential and billing addresses, email addresses and phone numbers; financial and transaction data, for instance related to invoicing and payment; data related to how you have enquired about and/or used our services; and any additional data you may choose to share with us.
How do we use the information we have?
We will only use your personal information in circumstances in which we are allowed to do so by law. This may include:
- to enter into and/or carry out a contract we have with you (for instance to provide services and receive payment for them),
- to understand how you use our services and subsequently improve them, and to manage our performance and assess customer satisfaction
- to keep records of the work carried out for future reference and/or for the purpose of keeping financial records
How long do we keep your information for?
We will keep your information for as long as you have a relationship with us and in order to fulfil our contract. Beyond this, we will keep it where we may need it for the purpose of satisfying legal, accounting or reporting requirements, and to help us respond to queries or complaints.
Who can we share your information with?
We may share information with other companies such as subcontractors, suppliers or delivery companies. We may also share your information with third parties on a need-to-know basis, for example fraud prevention agencies.
Your rights
You have a number of rights under data protection legislation, including: to request access to the personal data about you we hold, to ask us to update incorrect or incomplete details, to object to or restrict processing of it, and to make a complaint. Please contact us using the details above if you wish to exercise these rights.
This Privacy Policy was last updated on 27 August 2020.